What are the Club’s opening hours?
The front desk is attended from 8am to 5pm during the week. The front door and lifts are locked between 7.30pm and 7.30am (Monday - Friday) and at all times on Saturday, Sunday and on public holidays. To enter the Club during those times, you will need the access tag which is attached to your bedroom key. The black tag has to be held in front of the reader situated at the doors and in the lifts. Simply present the tag to the red light on the reader. It does not matter which way the tag is held. A bell for the restaurant staff is situated next to the main entrance door and should be used for gaining access after hours. In case of emergency, or a lost or non-operational access tag, call the manager, Justine Mitchell, on 027 408 8813 for pin access.

How do I check in after hours?
If you are checking in on the weekend, an email will be sent to you containing a temporary access code for the front door and the lifts. This will grant you access up to the fourth floor where your room key and some additional information can be found on the reception desk. The same process applies for check-ins after 5pm on weekdays, however, if you have not been sent an access code, you may call the Club at 04 472 0348 and one of our Front of House staff will assist you.

Can non-members book into the Club Accommodation?
Only members and Reciprocal Club members may book accommodation. They may book for guests, who are treated as honorary members for the duration of their stay and may use all Club facilities.

How do I pay for my stay and expenditure within the Club?
All charges during your stay are billed to your room. All guests and members of reciprocal clubs are requested to settle their accounts before departure. Payment can be made by card or online banking.

Do you have Eftpos facilities?
Yes, these are available at reception on the fourth floor and the bars on the fifth and sixth floor. There is an small fee for all credit card or paywave transactions.

May I tip the staff during my stay?
As tipping of staff at clubs is not a traditional practice, we ask that if you would like to express your gratitude that you please place this in a sealed envelope and address to the manager and leave it at reception. The gratuities fund will be distributed to staff at Christmas time.

Can houseguests park at the Club?
The Club has a number of carparks available for houseguests at a nightly charge of $15. You may park in any non-reserved carpark. The access tag on your room key will grant you 24/7 access to the carpark. The roller door at the car park entrance closes for security reasons at 6.30pm Monday to Friday and is closed all weekend. To open the roller door, present the security tag to the reader attached to the building on the driver’s side. After entering, the door will close behind you automatically. Take the first turn right down the ramp and present the tag to the reader to raise the barrier arm into the car park. To leave the car park, present the tag to the reader to raise the barrier arm. The roller door will automatically open as you drive up the ramp.

How do I get my car out of the carpark after checking out?
After hours, if you have a vehicle you will need hold onto your key tag until you have exited the carpark. Once you drive out the roller door you may temporarily park in the loading bay carpark on the Terrace. Then go back into the Club and return the access tag to the front desk. Please note you do not require the tag to exit the building via the lifts and front door.

Do I need to be vaccinated against COVID-19 to enter the Club?
Throughout this pandemic, the Club has continued to be a safe haven for members, guests and staff. As such, the Committee strongly recommends that members and guests visiting the Club are fully vaccinated and boosted, however, this will no longer be actively monitored. This decision will continue to be reviewed on a regular basis as needed.

Do I need to wear a mask?
We encourage you to wear mask coverings when arriving, leaving or moving around the Club, however, this is no longer mandatory.

Where can I use my phone or laptop?
Members should exercise discretion and ensure that their guests exercise discretion in respect of the use of cell phones, tablets, lap-tops and papers. Cell phones, tablets, laptops and papers are generally acceptable everywhere except on the 5th floor. Cell phones may be carried anywhere in the club, but should be on silent. Members are asked to take cellphones to passageways to make or answer calls. The overriding consideration is that technology and papers should not be used when that causes disturbance to or an intrusion into the use and enjoyment of the Club by other members.

Do you cater to dietary requirements?
Yes, we can absolutely cater to any and all dietary requirements. We do ask that you provide advanced notice should you require something off-menu.

Are guests welcome at the Club?
Of course, guests are welcome to join members and houseguests at the Club to dine, attend meetings, or most Club events. Guests do not need to sign in, though, they must be accompanied by a member, unless staying in accommodation.

Can non-members host an event at the Club?
Only members and reciprocal club members may host an event at the Club. They are required to be on-site for the duration of the event.

What is the Club Dress code?
House guests entering or leaving the Clubhouse may wear casual attire. Throughout the Club, the dress code is smart business casual. This includes dark denim jeans, which are permitted so long as they are not ripped or faded. Sneakers and hoodies are not permitted.On the fifth floor only, the dress code changes after 5pm to semi-formal.Of course, the dress code may differ as events dictate.